When support bots fail, agents waste 3–5 minutes just deciphering the hallucinated transcript. Draftera automatically tracks your AI Recovery Time so you can stop the OPEX bleeding out during the AI-to-Human handoff.
Diagnostic Insight: Your team spent 314 hours this month doing damage control on failed AI handoffs in the Billing category.
Last 30 Days • Universal Helpdesk Engine
Right now, the cost of a bad bot escalation is buried inside your Average Handle Time like a sad little matryoshka doll. Zendesk and Intercom will tell you a ticket was "deflected," but they won't tell you about the angry customer and the useless, cyclical transcript your human agent just inherited.
To find the root cause, CS leaders are forced to rely on manual ticket tagging, exporting CSVs, and hours of qualitative transcript reviews. If you can't measure the hidden tax of a bad handoff, you aren't managing your AI—you’re just arguing vibes in QBRs.
If your bot vendor charges outcome-based pricing, what happens when it fails? You don't pay their fee—but you pay drastically more in human damage control.
Draftera plugs into your existing helpdesk to automatically visualize the downstream cost of your AI support tools. No manual tagging required.
Stop guessing how long triage takes. Automatically measure the exact time wasted between the bot's escalation and the agent's first productive message.
Not all bot failures are equal. Map your wasted handle time directly back to the specific bot intents causing the longest hallucination loops.
Stop rewriting bot logic when your docs are the problem. Draftera highlights which escalations actually needed a human, and which could be solved with a better article.
We don't want your customers' data. Draftera is built with a zero-text policy so your Infosec team can approve it in days, not months.
Our app never saves message bodies, emails, or PII. We strictly ingest timestamps and category tags to calculate latency mathematics.
Our ingest API acts as a secure translator, instantly incinerating sensitive ticket data in memory before it ever reaches our database.
Built on isolated Postgres architecture. Your metadata is cryptographically locked to your tenant ID via strict Row Level Security (RLS).
Stop paying the hidden Damage Control Tax. Let us show you exactly how much OPEX is bleeding out during your bot handoffs.