Draftera measures the exact financial cost, context-loading time, and customer friction when your AI chatbot gives up and escalates to a human.
Trusted by modern B2B Support Teams
Track exactly how many minutes customers waste arguing with the bot before finally reaching a human agent.
Measure the time your human agents waste reading hallucinated AI transcripts before sending their first reply.
Identify the specific ticket tags, features, and keywords that cause your AI to fail 80% of the time.
Draftera is a read-only metadata auditor. If our app goes down, your support infrastructure doesn't even blink.
We never read your customers' messages. We only track timestamps, tags, and metadata to bypass Infosec hurdles.
Log in with Zendesk. Within 60 seconds, Draftera ingests your last 30 days of data and visualizes your AI failure rate.
Get a weekly Monday morning summary of exactly which routing rules you need to change to save money.
Stop guessing if your bots are saving money. Plug in Draftera and see your true AI-to-Human ROI today.
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